Survey results from November 2010

A questionnaire was sent to our clients in 2010 and below are some of the results, together with the actions we took since to address and improve our Service Standards.

1)

Result: Over 70% of respondents believed we needed to improve upon our Contactability.

Response: This result prompted further investigation where we discovered that this view applied to one of our busiest Adviser's during a period of intense activity immediately before the survey was undertaken.

Action Taken: Since the survey results were analysed we have recruited staff dedicated to this Adviser who will be of assistance if the adviser is unavailable.

Follow Up: We will be conducting another survey later this year to monitor progress and report our findings.

2)

Result: Nearly 80% of respondents rated information regarding their investments as being the most highly valued.

Response: Additional to the annual reviews we undertake of clients investments and pensions, we have since November 2010 encouraged clients to contact us outside the review periods whenever they are concerned about external events that may impact their investments.

Action Taken: If Ring Associates consider specific events that has or is expected to occur which may raise concerns or impact our clients investments we will proactively contact them and provide information and offer potential solutions.

Follow Up: During the catastrophic earthquake and nuclear crisis in Japan early in 2011 we contacted clients who had funds that may be affected by these events and informed about the possible consequences on their investments to make considered decisions regarding actions to be taken. Reviews will confirm the appropriateness of the recommendations made.

Testimonials:

"A quick email or phone call quickly sorts out any queries." - Peter, Gainsborough

"Ring associates offer a continuous review, coupled with an agreed strategy with the client on switching in to or out of funds, with regular meetings." – Steve, Littleport